Areas of formal study: print & digital media, professional writing, rhetoric, project management, document design, human/computer interaction, psychology, taxonomies & metadata, designing information products & services, lean UX, user-centered design

2015 – present : UX Certificate, The Team W

2010 : Master Writer Certificate, Society for Technical Communication

2007 : Award of Excellence for exceptional contribution to MHS

2007 : Professional Learning Certificate in Information Management, University of Toronto Faculty of Information

2006 : LaunchPad Certificate, WritersUA Conference for Software User Assistance

2005 : Leadership Development Certificate program, MHS

2001 : B.A. Honours – Rhetoric and Professional Writing, University of Waterloo